BS BIP 2211 – Complaints management. Turning negatives into positives
Cross References: AS 4269-1995 AS ISO 10002:2006 ISO 10002:2004 BS 8600:1999 BS 18477:2010 BS EN ISO 19011:2011 BS ISO 10002:2004 BS ISO 10003:2007 CMSAS 86:2000 2000/31/EC
All current amendments available at time of purchase are included with the purchase of this document.
