AS ISO 10002-2006

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Customer satisfaction – Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
standard by Standards Australia, 04/05/2006

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Description

Adopts ISO 10002:2004 to provide guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.

Product Details

Edition:
2nd
Published:
04/05/2006
ISBN(s):
0733773117
Number of Pages:
23
File Size:
1 file , 390 KB
Product Code(s):
10158529, 10158503, 10158519
Note:
This product is unavailable in Ukraine, Russia, Belarus